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EXIN VeriSM™ Essentials Sample Questions (Q36-Q41):

NEW QUESTION # 36
Technology is changing fast and this provides significant challenges for service management.
What is a generic challenge identified for service management?

A. Matching expectations to business relationships
B. Service management approaches support constraints
C. Ensuring cost is matched to budget
D. More complexity and less visibility

Answer: D

NEW QUESTION # 37
Successful expectation management depends on developing a clear vision of what is expected.
How can this clarity be achieved?

A. Report achievement against agreed targets
B. Set boundaries and provide a structure for delivery
C. Under-promise and over-deliver
D. Ensure that detailed SLA documentation is available

Answer: B

NEW QUESTION # 38
What is the first important step in the Kotter's Organizational Change Management (OCM) model?

A. Generate short-term wins
B. Create a sense of urgency
C. Build a guiding coalition
D. Institute change

Answer: B

NEW QUESTION # 39
Shift Left is an approach which sees solution development, delivery and support pushed to earlier stages in their lifecycle and so gains efficiencies, cost savings and improved customer focus.
Which activity is not a feature of Shift Left?

A. Self service incident diagnosis
B. Automatic incident referral to second line support
C. Auto-correction of operational issues after they have occurred
D. Auto-detection of potential operational issues before they occur

Answer: B

NEW QUESTION # 40
What is one of the five components that should be considered in communication?

A. Perception
B. Intention
C. Scope
D. Delivery mechanism

Answer: D

NEW QUESTION # 41
......

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Will TopExamCollection VERISME Practice Questions help You to Pass the certification exam?

Free PDF Quiz 2025 EXIN - VERISME - VeriSM™ Essentials Reliable Test Prep

EXIN VeriSM™ Essentials Sample Questions (Q36-Q41):

Pass Guaranteed VERISME - Professional VeriSM™ Essentials Reliable Test Prep

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